Emotion Engineering

Emotional Response Task - Working Model Prototype

This is the continuation of Experience Map Task: Yonique Froyo Customer Experience Map.

By referring to the pain points on the previous experience map, it can be seen that the issues during the purchasing process are due to communication error and insufficient information.

To fix this issue, we decided to make use of a kiosk. With the use of kiosk, customers can take their time in creating their orders as well as reading the details of each items without feeling rushed by the employees (i.e., when ordering from the counter).

Below is the draft design of the kiosk as well as its user interface.